77 views

Store Operations and Training Specialist

Responsibilities and duties

Improve Franchise and Corporate Store performance through in store training and evaluation (75%)

• Coach store Team Members, Franchisees, and Marketplace Team Leaders to improve store performance.
  • Provide hands-on training during in-store visits.
  • Provide positive, constructive, and actionable feedback.
  • Identify operational gaps and make recommendations on areas for improvement.
  • Action plan follow-up.
  • Assess and share best practices.
  • Conduct classes focused on Product, Service and OER improvement
• Conduct Operations Evaluations in all domestic Corporate and Franchise stores.
  • Understand, interpret, uphold, and enforce standards, policies, and procedures.
  • Evaluate all systems in stores to ensure proper compliance against DPC Standards and procedures.
  • Evaluate all stores in assigned area multiple times per year.

Facilitate educational programs on operations evaluation and improvement (15%)

• Teach classes to Franchisees and General Managers.
• Partner with Area Leaders/Franchisees/Supervisors and Marketplace Trainers to develop additional targeted training that will improve operations in assigned area.
• Educate marketplace on current and revised standards in a proactive manor.
• Perform calibration visits with marketplace leaders.

Special Projects (5%)

• Provide feedback and recommendations to DPC leadership.
• Participate in special programs
• Support key DPC leadership and marketplace initiatives, such as awards programs or reference checking
• Gather and provide specialized data upon request.
• Support the testing and rollout of new products.

Administrative (5%)

• Maintain a consistent and direct link to DPC, Marketplace leaders, and Franchisees with timely and accurate communications.
• Utilize store data and provided technology to effectively plan store visits.
• Schedule all travel in the most cost effective manner.
• Utilize available reports and data to ensure store visits are completed on schedule.

Specific Job Requirements

• 1-2 years experience in managing a Domino’s Pizza store is required.
• Experience as a multi-unit supervisor, Operations Trainer, or AL-Fran Ops preferred.
• Role model Domino’s store operator with history of exceptional evaluation scores.  (A score of 4.5 or above).
• Ability to work independently and be results oriented.
• Thorough understanding of Domino’s Pizza standards, policies, and procedures.
• Appropriate level of computer and technology skills. (Microsoft office, Pocket PC).
• Ability to give constructive feedback and diffuse volatile situations.
• Outstanding verbal and written communication skills.
• Strong presentation skills.
• Strong interpersonal skills.
• Effective coaching and motivational skills
• Strong organizational skills.
• Professional demeanor.
• Ability to travel 75- 85% including overnight travel.
• Willingness to work 1-2 weekends per month.
• College level diploma related to hospitality or business management, or equivalent work experience is required.

Apply by emailing to:

jobs.dominosco@gmail.com