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Customer Service Supervisor

Essential Functions / Major Responsibilities

• Supervise the activities of the associates in the customer service department in taking incoming and outgoing calls on customer delivery status and other issues.
• Supervise a staff of approximately 3-4 at a time. Assign, oversee and evaluate work. Train new and existing reps on company policies and on how to handle daily routine work effectively on an ongoing basis.
• Resolve customer complaints and rectify issues to provide highest level of satisfaction.
• Carry out admin activities associated in the customer service department. Perform paperwork duties as needed.
• Responsible to keep up to date contact list for the drivers to enquire delivery status/ETA and for the customers to inform them on timely basis.

Specific Job Requirements

• Between 7-12 months of experience as a customer service representative in a call/contact centre environment is required. Experience in a transportation company in the customer service department or similar working environment an asset
• Completion of secondary school is required
• Highly organized with attention to detail
• Excellent written & verbal skills in English Language is required
• Ability to write routine reports and correspondence.
• Possess an understanding and working knowledge of MS Office to include Excel, Word, and Outlook

How to Apply:

By Email to: hiring@koonertransportgroup.com