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Guest service supervisor

Work setting

• Hotel, motel, resort

Responsibilities

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients/guests with special needs
• Hire and train staff in job duties, safety procedures and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies
• Resolve work-related problems and prepare and submit progress and other reports

Additional information

Personal suitability

• Client focus
• Dependability
• Organized
• Team player