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Restaurant General Manager

Position Overview:

• The Tim Hortons Restaurant Manager is responsible for the overall operation of the restaurant, including customer service, staff management, financial performance, and adherence to company standards and policies. The manager is expected to lead by example, create a positive work environment, and ensure that the restaurant consistently delivers a superior dining experience to customers.

Essential Functions / Major Responsibilities

• Recruit, train, and supervise a team of employees, including shift supervisors, counter staff, kitchen staff, and maintenance personnel.
• Conduct regular staff meetings, provide feedback, and facilitate employee development.
• Ensure that customers receive friendly and efficient service, addressing any issues or concerns promptly.
• Maintain cleanliness and orderliness of the restaurant to create a welcoming atmosphere for customers.
• Handle customer complaints and ensure they are resolved to the customer’s satisfaction.
• Oversee daily operations, including food preparation, inventory management, and equipment maintenance, employees scheduling.
• Monitor and maintain quality control standards for food and beverage products.
• Ensure compliance with health and safety regulations and food safety protocols.
• Control inventory levels and minimize waste to maximize cost efficiency.
• Ensure adherence to company policies, procedures, and standards.
• Maintain accurate records and reports related to sales, inventory, staffing, and other relevant metrics.
• Conduct performance appraisals, takes disciplinary action, motivate and train.
• Ensure complete and timely execution of corporate & local marketing plans.

Specific Job Requirements

• Minimum 1-2 years of experience in the food service/hospitality sector, including supervisory experience is required.
• Completion of secondary school is required. College level diploma related to hospitality or business management is desired.
• Requires good communication skills in English Language with an ability to deal with all levels of employees and customers.
• Ability to write routine reports and correspondence.
• Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register.

Apply by emailing to:

jobs.mkandsons@gmail.com